Frequently Asked Questions

Delete Permanently, Mark as Spam or Not a Spam a User's Activity
If a customer want's to delete a users activity from the backend, you may follow the steps below: Procedure list: Dashboard BuddyBoss Activity ...
Thu, 10 Nov, 2022 at 11:45 AM
Currency Change
If a customer requested to change the Currency on their checkout page. Advise the customer that it will require custom work. They will need to check it out ...
Thu, 10 Nov, 2022 at 12:13 PM
Restrict Email Address from Registering on their Site
We do not have a setting to do this kind of restriction but they can use a 3rd party plugin called Restrict Usernames Emails Characters plugin. Forward the ...
Thu, 10 Nov, 2022 at 12:18 PM
Is it Possible to Create Multiple Forums on a Single Group?
For now, groups can only be attached to a single forum. This will require custom work. 
Mon, 14 Nov, 2022 at 4:52 PM
How to Fix the Message Notification Counter that is Displaying Wrong Number of Unread Messages?
Please try going to BuddyBoss>Tools>Repair Community. From here, put a mark on the below option, and once done click on the Repair Items button.  ...
Mon, 14 Nov, 2022 at 4:29 PM
Is there an Option to Send Bulk Messages to Users?
The BuddyBoss Platform and Theme does not have such features yet and it is out of the box. For now, this will require custom work should you want to achieve...
Mon, 14 Nov, 2022 at 4:42 PM
What are the Supported Extension Files for Uploaded Videos?
Here are the extensions that are currently supported on the web and mobile devices. Web: MP4, WebM, Ogg, MOV, m4v (All H.264 codec) Mobile: MP4, WebM, ...
Thu, 17 Nov, 2022 at 2:12 PM
Zoom: Migrate your JWT app by June 1, 2023
Our product team already researched with regards to replacing the JWT token with an OAuth token. We already had started scoping the new authentication when ...
Fri, 2 Dec, 2022 at 12:16 PM
How to change the username of my users?
Please be informed that the option to change the username is a limitation of WordPress default settings and it is also not available on our platform. For n...
Mon, 12 Dec, 2022 at 10:33 AM
How to change the the Homepage of the website?
To set your preferred homepage, please go to WordPress DashBoard>Settings>Reading. Then locate the Your homepage displays option and choose a static p...
Wed, 18 Jan, 2023 at 10:15 AM