Concern: 

The customer is seeing a file icon beside the menu item on their footer even though there's no icon selected. This only started to appear after they updated to the latest BuddyBoss version.

Resolution:

Before we escalate the issue to our technical team, we can advise our customers to follow try using custom code first as the behavior might be from the new update.

Please follow the steps below:

    1. Go to BuddyBoss - Theme Options

    2. Under Custom Codes, enable CSS

    3. Append the following:

/*add codes here*/ul#menu-footer-menu i.bb-icon-file {
    display: none;
}

    4. Save changes.

Note: Any modifications are considered as custom work already. Know more about our Support policy here: https://www.buddyboss.com/support-policy/